Who takes responsibility for a new order?
Identify who reviews the order and starts preparation. Make sure incoming work cannot be missed between shifts. Keep a visible distinction between an order waiting to be prepared and one ready for collection.
How should products be collected?
Use clear product names, sizes and quantities. Organise the route around the available layout. If staff repeatedly search for the same item, improve its location or labelling rather than treating every search as an individual mistake.
How are unavailable items handled?
Give the picker a specific escalation route. Customer approval may be needed before substitution. Record the decision so the person packing and the person answering support questions see the same outcome.
What should be checked before handover?
- Product and pack size match the order.
- Quantity and agreed changes are correct.
- Packaging suits the goods.
- The order is identified without exposing unnecessary customer information.
- The driver receives the correct order.
How do you improve the routine?
Separate waiting, picking, packing and handover in your observations. Review repeated interruptions with the team. The goal is a workable routine; a faster total achieved by skipping checks can create additional returns and support work.
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